Full-Time Student Advisor

Student Advisor retains students from enrollment to completion, driving persistence through clinical or professional placements. Provides outreach to students via various methods to support successful program and placement requirements.

1. Completes outreach (phone, email, text) per program strategies.
2. Responds to student inquiries (phone, email, text).
3. Collaborates with Enrollment Advisor to onboard new students.
4. Documents all student communication and data in CRM and relevant systems.
5. Documents cross-functional team communication and actions.
6. Understands student population fluctuations and works with Associate Director to achieve retention and placement goals.
7. Confirms final student and enrollment numbers.
8. Conducts outreach around progress markers (registration, participation, clearances, grades, at-risk indicators).
9. Communicates with university partner faculty/advisors as needed.
10. Escalates issues to Associate Director.

Education: Bachelor's degree required.

Experience: 1-2 years related experience (Student Advising, Call Center, Inbound/Outbound, Customer Service). Experience in higher education preferred.

Core Competencies:

• Understanding of adult learner needs and challenges.
• Passion for excellence and adaptability.
• Strong written and verbal communication skills.
• Multitasking, prioritization, and ambiguity handling skills.
• Research, critical thinking, and analysis of student records and policies.
• Attention to detail, record-keeping, and records management.
• Strong interpersonal, problem-solving, and customer service skills.
• Excellent listening and comprehension skills.
• Genuine interest in student success.
• Ability to work independently.

Communication Skills: Clear, organized, and effective written and oral communication, excellent listening and comprehension.

Reliability/Dependability: Consistently high performance, effective time management, and workload management.

Judgment & Decision-Making: Thoughtful, well-reasoned decisions, good judgment, resourcefulness, and creativity in problem-solving.

Initiative & Flexibility: Demonstrates initiative, identifies problems and solutions, thrives on challenges and adjusts to changes.

Cooperation & Teamwork: Respectful and valuable contributions.

Technical Abilities: Intermediate proficiency with Microsoft Office (Outlook, Excel, Word). Intermediate proficiency with Microsoft Dynamics CRM, InPlace, university partner SIS and LMS preferred. Familiarity with university partner clearance tracking systems (Complio, CastleBranch, etc). Comfort using multiple systems, navigating between them, and learning new technology.

What is the last date for applying to the job?

Which countries are accepted for this remote job?