Full-Time Support Enablement and Escalations Engineer (Cortex Cloud)
Palo Alto Networks is hiring a remote Full-Time Support Enablement and Escalations Engineer (Cortex Cloud). The career level for this job opening is Experienced and is accepting Remote, TX based applicants remotely. Read complete job description before applying.
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Palo Alto Networks
Job Title
Support Enablement and Escalations Engineer (Cortex Cloud)
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Remote, TX
Salary
YEAR $123200 - $199100
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Job Details
The team is at a crossroads between Support/TAC and Engineering. They drive decisions within the Global Customer Services organization at Palo Alto Networks.
- Enablement of the TAC teams - Assist with ad hoc Q&A and structured training.
- Ownership of critical issues.
- New product development - identify supportability and usability requirements for new products.
- Develop and deliver training materials for TAC.
- Develop tools for TAC – For better visibility and troubleshooting.
Experience:
- 7+ years in support roles, working with global customers, partners, and internal teams (DevOps, Engineering, QA, Product managers..)
- Experience as an Enablement Engineer or an Escalations Engineer is a plus
- Experience working with Public Cloud provider technologies and services (AWS, Azure, GCP, OCI, Alibaba, etc..)
- Excellent written and verbal communication skills
- Scripting skills (JS/Python/Powershell)
- Strong proficiency in both Linux and Windows operating systems
- Kubernetes implementation and troubleshooting experience is required
- Experience training internal technical teams is a plus
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Support Enablement and Escalations Engineer (Cortex Cloud) at Palo Alto Networks is
5th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Remote, TX
] applicants. .
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