Full-Time Survey Programmer (Confirmit)

Remote working or Permanent Work from Home

Business Unit Mission:The Survey Programmer is responsible for programming market research studies against client materials with a goal to meet and exceed client expectations in terms of integrity of collected data, adherence to agreed timeline and budget. This individual also develops and implements "out of the box" solutions as needed. The programmer contributes to improving overall department efficiency by adhering to current best practices as well as contributing to the creation of new best practices. This individual works closely with the other programmers and project managers and may work directly with clients on certain projects.

A successful candidate has strong programming knowledge of Confirmit (Forsta Plus) and preferably also Decipher (Forsta Surveys) and pharmaceutical market research in general.

Essential Duties and Responsibilities:

1. Online Survey Development (50%):
   • Thoroughly reviews client materials.
   • Delivers high quality surveys against client’s materials within expected timeline.
   • Works to resolve amendments during quality assurance/client testing phase.
2. Client Focus (30%):
   • Proactively suggests design improvements to ensure panelist comprehension.
   • Meets programming timelines.
   • Resolves data issues in the timeliest and most complete manner.
   • Works directly with the client on custom solutions.
3. Survey Deployment and Online Reporting (5%):
   • Prepares survey for deployment and sets up link to track progress in field.
4. Deliverables (5%):
   • Works with Data Processing to meet client deliverable requirements, i.e., working on dashboards, specific data requirements, etc.
5. Process Improvement (5%):
   • Programmer contributes to improve processes by working on tasks assigned that increase capabilities, efficiency, skillset, and marketplace competitive advantage.
6. Miscellaneous (5%):
   • Spends time reporting and receiving information to and from their manager and continues to learn the latest technologies in the data collections field.

Essential Job functions:

• Maintain regular and punctual attendance
• Work cooperatively with others
• Comply with all company policies and procedures

Outcomes: Min 6.4 programming client satisfaction score on a 1-7 scale. Min 94% error-free survey links. Min 98% on-time link delivery with early % deliveries expected.

Competencies:

• Expert knowledge of Confirmit (Forsta Plus) a must (min 2 years required).
• Market research experience, preferably pharmaceutical (min 1 year required).
• Knowledge of Decipher (Forsta Surveys) in addition to Confirmit (Forsta Plus) (desirable).
• JavaScript, jQuery, HTML programming knowledge.
• Commitment to accuracy and integrity, doing it right the first time.
• Strong problem-solving skills, including an ability to “think outside the box”.
• Adherence to set processes and standards.

Education and Training Required: Bachelor’s or Master’s in Computer Science (B.E./B. Tech/MSc/MCA).

Minimum Experience: Min 2 years of experience in a similar role.

Knowledge, Skill, Ability: EXCEPTIONAL attention to detail, and commitment to the accuracy and integrity of information. Unwavering approach to do it right the first time. Expert understanding of the questionnaire structure. Excellent at managing multiple projects and priorities. Strong understanding of market research methods. Propensity to quickly learn, and at times implement, new processes and applications. Ingenuity and the willingness to learn new techniques. Excellent at establishing and managing relationships with clients, vendors, and coworkers. Excellent skills in Microsoft Excel, Word, and Outlook. Organized, self-motivated, and self-directed.

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