Contractor System Administrator

• Serve as a Tier III escalation point for advanced technical issues.
• Plan, coordinate, and perform installation, testing, troubleshooting, and maintenance of Windows and cloud infrastructure supporting EHR systems.
• Protect confidentiality, integrity, and availability of systems and networks through security programs, policies, and tools.
• Accept, triage, and document requests in the ITSM system (e.g., ServiceNow); ensure SLA compliance.
• Assist Service Center Lead(s) and Federal Functional Lead with task prioritization and timely resolution.
• Document technical issues, remediation steps, and customer communications to build a robust knowledge base.
• Generate and deliver reports on service center activity, property accountability, and scheduled events, with accurate metrics for management.
• Maintain up-to-date reference materials, FAQs, and technical documentation.
• Adjust workloads as environments evolve, including new applications, configuration changes, and security enhancements.

• Associate degree or technical training certificate; Bachelor’s preferred.
• 5+ years of IT experience, including 3+ years of specialized Service Center support in a multi-server environment.
• Familiarity with standalone and networked computers, LANs, and WANs.
• Eligibility for federal suitability clearance.

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