Full-Time Systems Analyst

Coordinates with various internal stakeholders including TIM team, finance, grant managers, the Institutional Funding Team, and the global Oxfam Project team to ensure systems and data support business objectives effectively. Ensures manager is informed about project progress and shares updates with Oxfam Partnership Platform (OPP) stakeholders.

Purpose of the Position: The Systems Analyst is responsible for managing and providing technical oversight for grant management systems, third-party applications, and the integration points between these systems and ERP systems. Supports organizational reporting needs through data extraction and analysis.

Primary Responsibilities:

1. System Administration:
   • Conduct detailed analysis of business processes and requirements.
   • Perform routine maintenance and upgrades of multiple Salesforce Platforms including third-party applications.
   • Monitor system performance and ensure data security and compliance with relevant regulations.
   • Oversee user account and license management.
   • Manage system backups and recovery plans.
   • Manage vendor relationships for support and issue resolution.
2. Reporting, Analysis, and Data Extraction:
   • Design and develop dashboards and reports using data from various systems, including ERP and other business applications.
   • Schedule monthly, quarterly, and annual data pulls and manage reporting needs.
   • Fulfill ad hoc report/query requests and identify opportunities for self-serve reporting.
   • Maintain and ensure dashboard reporting accuracy.
   • Upload data and work towards automating data loads.
   • Advocate for enhancement of data culture.
3. Support, Training and Documentation:
   • Provide technical expertise by troubleshooting and resolving help requests.
   • Provide technical expertise to support various teams in using and understanding system functionalities.
   • Document system processes and configurations.
   • Develop and maintain user guides and conduct training sessions.
4. Continuous improvement and System Enhancements:
   • Monitor system performance and coordinate with internal stakeholders to gather requirements for improvements.
   • Coordinate with the ERP Team to support enhancement implementation process.
   • Work with vendors to prioritize enhancement requests.
   • Stay informed of new system functionalities and release updates.

Position Expectations:

• Stays abreast of professional standards, trends, and issues.
• Works effectively and collaboratively.
• Understands and is committed to Oxfam America's mission, values, and goals.
• Understands gender justice and diversity in key areas.
• Maintains a commitment to a safe and accountable workplace environment.

Education: Certifications in computer science or related field(s), Associate degree, or some studies in pursuit of a Bachelor’s Degree.

Experience and Core Competencies:

• 3-5 years of experience in systems analysis, project management, with a focus on grant management systems, ERP, and third-party applications.
• 1-3 years of experience in a Salesforce system administration role.
• 1-3 years of experience developing reports, dashboards, and data management.
• Advanced Excel skills, including formulas and conditional formatting, and other Business Intelligence tools for data analysis.
• Passion for exploring new technologies and leveraging tools to solve business challenges.
• Strong analytic skills, understanding of system security, backup, and recovery procedures.
• Excellent interpersonal and communication skills across departments and levels.

Preferred Qualifications: Salesforce Business Analyst and/or Platform App Builder certification, experience with AmpImpact, Vera Solutions, knowledge of AI, knowledge of Process Automation/Flows in Salesforce, understanding of Azure Data services ecosystem.

Salary Range: $70,000 - $78,000

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