Full-Time Team Manager - Social Media

We are seeking an experienced and passionate Social Media & Moderation Project Manager to lead client-facing projects across online communities, forums, and social platforms.

Manage daily project operations and elevate the client relationship by offering proactive insights, anticipating needs, and championing community health and safety initiatives. Help define the future of social engagement support for leading brands.

Responsibilities:

• Serve as the primary operational point of contact for assigned social media, community management, and moderation projects.
• Lead recruitment, onboarding, scheduling, and daily management of employees and contractors.
• Monitor compliance and provide real-time operational guidance to APMs, CMs, ACMs, Leads, and Mods.
• Drive proactive operational planning and process documentation to maintain best-in-class service delivery.
• Own the execution of social media moderation and community engagement initiatives, ensuring every interaction aligns with the client’s brand voice, community standards, and engagement goals.
• Build and foster strong client relationships through regular reporting, meetings, and insights delivery.
• Mentor and coach APMs, CMs, ACMs, Leads, and Moderators to ensure quality and accountability.

Qualifications:

• 3-5 years of experience managing social media, community management, or moderation projects.
• Proven experience leading remote teams (employees and contractors) in a client-facing role.
• Strong expertise across social platforms (Facebook, Instagram, Twitter/X, TikTok, Reddit, Discord, forums).
• Exceptional client-facing communication skills; experience leading strategic discussions and reporting.
• Familiarity with tools like Zendesk, Khoros, Sprinklr, Asana, Trello, or equivalent project management/community platforms is a plus.

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