Full-Time Tech Analyst

Cint, a fast-growing market research company, is seeking a Technical Analyst to join our Platform Operations team. The team supports buyers and suppliers, coordinating product development and implementation.

Responsibilities:

• Provide excellent customer support for Cint platform users.
• Investigate and resolve customer issues efficiently.
• Develop and review technical documentation.
• Understand client requirements and create actionable support tickets.
• Classify bugs by severity.
• Debug API integrations.
• Coach clients on utilizing key platform features.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2+ years of technical support experience (SaaS experience preferred).
• 1+ year of API debugging and troubleshooting experience.
• Proficiency with Microsoft Excel/Google Sheets.
• Strong problem-solving skills.
• Excellent communication skills (written and verbal).
• Customer-oriented mindset.
• Ability to quickly learn new knowledge.
• Leadership and mentoring skills (to train team members).
• Time management skills to handle multiple support cases.

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