Full-Time Tech Support Representative

GigRadar is hiring a remote Full-Time Tech Support Representative. The career level for this job opening is Entry Level and is accepting Ukraine based applicants remotely. Read complete job description before applying.

GigRadar

Job Title

Tech Support Representative

Posted

Career Level

Full-Time

Career Level

Entry Level

Locations Accepted

Ukraine

Job Details

Meet GigRadar – a team of enthusiasts crafting a product that simplifies lead generation, slashes costs and supercharges marketing results by up to 10 times 🚀

Our work is a mix of creative fun and exciting challenges, where being quick and organized is key.Come join us and help redefine the world with innovation!

We’re looking for a Tech Support Representative (or a lead generation pro who knows Upwork) to help our clients improve their results on Upwork using the GigRadar platform. 🚀

What You’ll Do💬

  • Support Clients: Provide quick daily support through Intercom, email, and Slack.
  • Check Profiles: Review client setups and freelancer profiles to ensure they’re optimized.
  • Handle Requests: Turn client requests into tasks for our tech team.
  • Work with the Team: Collaborate with developers, account managers, and Upwork experts.
  • Keep Clients Updated: Track progress on tasks and inform clients regularly.

What You Need

  • Experience in tech support (B2B/SaaS) or Upwork lead generation.
  • Knowledge of how Upwork works.
  • Good English skills for communication and problem-solving.
  • Familiarity with tools like Intercom, Notion, Hubspot, and search methods like Boolean/ElasticSearch.

Why Join Us?

  • Competitive salary
  • Bonuses: Earn extra for meeting goals.
  • Career Growth: Start as a Tech Support Representative and grow into roles like Customer Success Manager or Account Manager.
  • Continuous Learning: Get ongoing training to deepen your knowledge of Upwork and stay up-to-date with the latest algorithms.
  • Make an Impact: Help freelancers and agencies succeed on Upwork with GigRadar!

Let’s build something amazing together! 🌟

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Tech Support Representative at GigRadar is 5th of January 2025 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ Ukraine ] applicants. .

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