Full-Time Technical Account Consultant

ZeroFox seeks a Technical Account Consultant (TAC) to build and maintain post-sales relationships with customers.

TACs drive value by serving as trusted technical advisors and support contacts. They exceed customer expectations by proactively updating platforms, creating reports showing solution effectiveness, providing ongoing education, and advocating for customer needs.

TACs work with customers to define business and technical requirements, supporting the product and services team in defining scope of work.

Essential Responsibilities:

1. Effectively partner with customers, delivering high-quality engagement for success.
2. Build curated customer experiences on the ZeroFox platform.
3. Execute and refine scalable enablement programs.
4. Provide advice and guidance as a subject matter expert.
5. Act as liaison with technical support for platform configurations and changes.
6. Design and develop innovative solutions using ZeroFox's platform and integrations.
7. Deliver web-based training.
8. Conduct discovery and education to identify usage opportunities.
9. Serve as a frontline technical resource for best practices and questions.
10. Initiate engagement with ZeroFox resources to resolve customer issues.
11. Engage with ZeroFox internal organizations for streamlined experiences and product enhancements.
12. Maintain knowledge of ZeroFox service options and best practices documentation.
13. Conduct consultations, identifying needs and tailoring solutions to drive adoption and growth.

Requirements:

• 3+ years of experience in a related field.
• SaaS platform configuration and maintenance experience for multiple customers.
• Direct customer advocacy and engagement in post-sales/professional services.
• Successful customer support engagements with high satisfaction.
• Strong analytical and problem-solving skills with quick resolution.
• Excellent communication and presentation skills.
• Customer service orientation, teamwork, collaboration, adaptability and initiative.
• Strategic thinking, tactical execution, high customer satisfaction and retention.
• Competitiveness and competitive awareness.
• Proficiency in explaining strengths and vulnerabilities.
• Willingness to travel.

Desired Qualifications:

• Data analytics, dashboards, and reporting knowledge.
• English and Arabic language fluency (written and spoken).
• Workflow tool proficiency (JIRA, SQL, Salesforce, Google Apps, Zendesk).
• Bachelor's or Graduate degree in relevant fields (e.g., Computer Science, Cybersecurity).
• Relevant security certifications (e.g., CISSP, CISA, Security+).

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