Full-Time Technical Account Manager

About Cognite: Embark on a transformative journey with Cognite, a global SaaS forerunner. We leverage data to unravel complex business challenges via our cutting-edge Cognite Data Fusion (CDF) platform.

Customer Success: Focused on helping top-tier customers achieve success through Cognite's offerings.

The Role: Technical Account Manager / Director will collaborate with Account Team and Solution Architects. You'll act as a technical advisor for preselected top-tier customers, ensuring scalable architecture.

1. Align with central customer IT team(s) on Cognite Data Fusion target architecture.
2. Support solution deployments to ensure technical fit with customer ecosystem and target architecture, including security setup.
3. Ensure alignment with Cognite best practices and clearly defined operational responsibilities.
4. Collaborate with Customer Success Manager/Director to align customer goals with Cognite product roadmap.
5. Coach customers on technological developments in Cognite Data Fusion.
6. Build trusted advisor relationships with technical stakeholders and support technical escalations.
7. Provide valuable input to Sales on opportunity pursuits.
8. Support partner team in qualifying partners.
9. Foster collaboration between internal teams to enable customer success.

Education: Bachelor's degree in Computer Science, Data Engineering, Technology or similar (Master's preferred).

Experience: 3-10+ years as a data/solution/enterprise architect, software developer. Experience with Cognite's target industries (O&G, Manufacturing, P&U) and familiarity with common source systems, data types.

Skills: Strong communication skills, DevOps mindset, broad technical knowledge, collaborative, initiative, and passion for Cognite's mission.

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