Full-Time Technical Account Manager – Unit 42 MDR

Your CareerThe Technical Account Manager will act as a trusted advisor to our customers to help ensure efficient Palo Alto Networks’ Unit 42 Managed Services adoption. You will work closely with CISOs, Security Architects, Security Engineers, and Operations teams within mid-to-large enterprises to implement best-in-breed Managed Detection and Response & Managed Threat Hunting services. The end result is increased customer satisfaction, value, retention, and expansion of the Unit 42’s security footprint.

Your Impact

• Act as the main technical point of contact for Managed Services customers, owning the relationship end-to-end
• Develop a trusted advisor relationship with customer stakeholders, executive sponsors and partners to drive the managed services adoption to ensure they are leveraging the solution to achieve full business value
• Leverage deep knowledge of MSSP/MDR operations, XDR, SOAR, and incident response to guide customers
• Be the first line of defense in solving customer technical questions/clarifications, and coordinating and prioritizing timely resolutions with engineering teams and become a Subject Matter expert over time
• Drive onboarding, service adoption, and ongoing alignment.
• Manage escalations, service reviews, and response coordination with internal teams
• Own and lead projects in a fast-moving, high-pressure environment
• Adapt quickly, build workflows, and help define scalable processes to improve service delivery
• Communicate clearly with both technical and executive stakeholders.

Your Experience

• 4+ years in cybersecurity, including 3+ years in a customer-facing technical role (TAM, Security Consultant, Solutions Engineer, etc.)
• Solid understanding of security operations, threat detection, and incident response workflows
• Experience working with MDR, EDR, XDR, or SIEM platforms
• Strong executive presence and ability to communicate complex security topics to technical and non-technical stakeholders
• A customer-first mindset with proven ability to build trust and long-term relationships
• Excellent problem-solving skills and a proactive, ownership-driven approach
• Ability to manage multiple accounts and priorities in a fast-paced, dynamic environment
• Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions
• Highly data-driven with a commitment to following process
• Team player with the highest level of integrity, who will innovate to continue improving the way we serve our customers
• Previous experience with a Cybersecurity/SaaS solutions company and/or an enterprise software company highly desired

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