Contractor Technical Compliance Writer

At Level Access, we are dedicated to ensuring the highest standards of security, privacy, and accessibility in our products. We are seeking a diligent, experienced Technical Compliance Writer to join our team and assist us in improving our compliance documentation.

The right candidate will:

• Work closely with internal teams to gain a comprehensive understanding of our products and the organizational security and privacy programs.
• Collaborate with internal teams and develop a deep understanding of Level Access products and the organizational security and privacy program and maintain this understanding as these areas evolve.
• Fill out customer security questionnaires that come through from Sales, Renewals or other sources.
• Provide timely response to new requests for information and steadfastly follow all requests through to timely completion, collaborating with others to source information where vital.
• Use existing company tools and processes and ensure we keep records and an audit trail of all responses.
• Provide other technical compliance writing to support internal and external teams as requested.

Qualifications:

• A Bachelor's degree or equivalent experience in Information Technology, Technical Writing, or a related field, with validated experience in information technology writing.
• Approach dedicated to the customer, with the ability to balance speed and accuracy to meet demand, while exercising good judgement to advance when vital.
• Excellent written communication skills, paying attention to detail and demonstrating a strong command of English grammar and punctuation.
• Communication and interpersonal skills, with the ability to work with both technical and business collaborators to capture information and requirements.
• Ability to collaborate optimally with peers.
• Good manager of time with the ability to balance multiple tasks simultaneously and an eye for prioritization.
• Approach to knowledge management with curiosity and passion for seeking answers in ambiguous environments and bringing order to chaos.
• Ability to work effectively both independently and as part of a team.

Desired, but not required:

• Understanding of cybersecurity and privacy concepts.
• Understanding of web accessibility.

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