Full-Time Technical Content Creator
ServiceNow is hiring a remote Full-Time Technical Content Creator. The career level for this job opening is Experienced and is accepting Santa Clara, CALIFORNIA based applicants remotely. Read complete job description before applying.
ServiceNow
Job Title
Technical Content Creator
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Santa Clara, CALIFORNIA
Salary
YEAR $162600 - $284600
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Job Details
The Customer Excellence Group is seeking a Technical Content Creator to partner with Platform and Product Business Unit Product Management and Engineering organizations. The goal is to deliver an AI‑first implementation and adoption experience for ServiceNow’s customers.
Responsibilities:
- Create technical content: implementation guides, reference architectures, enablement decks, knowledge base articles, and onboarding materials.
- Translate complex technical concepts into accessible content.
- Partner with AI Strategists, Technical Consultants, Product Managers, and Engineering to gather source material and validate accuracy.
- Develop content strategies aligned with delivery acceleration goals and partner readiness milestones.
- Maintain and evolve content libraries.
- Contribute to thought leadership through blogs, white papers, and training assets.
- Ensure consistency in tone, terminology, and structure.
To be successful in this role you have:
- 5+ years of experience in technical writing, instructional design, or content development for enterprise software or SaaS platforms.
- Proven ability to create technical documentation and enablement content.
- Familiarity with ServiceNow platform and implementation methodologies; ServiceNow certifications are a plus.
- Strong collaboration skills.
- Excellent written and verbal communication skills.
- Experience with content management systems, documentation tools, and visual design platforms.
- Ability to manage multiple projects and deliver high-quality content.
- Customer- and partner-focused mindset.
- Willingness to travel up to 50% annually.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Technical Content Creator at ServiceNow is
24th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Santa Clara, CALIFORNIA
] applicants. .
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