Full-Time Technical Process Manager
Deutsche Telekom IT Solutions is hiring a remote Full-Time Technical Process Manager. The career level for this job opening is Experienced and is accepting Budapest, Debrecen, Hungary based applicants remotely. Read complete job description before applying.
Deutsche Telekom IT Solutions
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Job Details
- Customer service consulting
- Establishing the standard Change Management process for the customer, in order to be service-ready, in the sense of business enabling
- Supporting the tool solution (ITSM) for the Request and Change processes
- Supporting the automation solutions for the implementation of the customer requests
- Creating the relevant Change templates in the tool for the automation solution
- Accompanying the established automation solutions and supporting with any necessary adjustments in the templates/process
- Consulting with the customer / automation stakeholders to find the best solutions for the different use cases
- Supporting the overall onboarding procedure for the customer
- Constantly monitoring and tracking the progress and quality of the established process
- Inititating improvement measures for the involved processes
Good IT knowledge and understanding
Structured analytic and working skills
Confident communication skills with strong customer focus
Good skills in consulting & establishing a process along customer needs and TSI standards
Change management experience
Interest in automation solutions
German (C1) and English (B2) language skills
Experience with customers in the Health area is an advantage