Full-Time Technical Project Manager
Turnitin, LLC is hiring a remote Full-Time Technical Project Manager. The career level for this job opening is Experienced and is accepting Manila, Philippines based applicants remotely. Read complete job description before applying.
Turnitin, LLC
Job Title
Technical Project Manager
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Manila, Philippines
Share
Job Details
We are seeking a highly organized and detail-oriented Technical Project Manager to join our Technical Support Team. This role will oversee key technical projects that enhance our support operations, including incident response processes, customer notifications, and cross-functional initiatives to improve efficiency and communication.
The ideal candidate has experience in project management within a technical environment, strong written and verbal communication skills, and a passion for driving process improvements that enhance the customer experience.
Key Responsibilities:
- Lead and manage incident response processes, ensuring swift coordination between technical teams, support, and stakeholders.
- Collaborate with Technical Support, Engineering, Product, Customer Success and other teams as needed to define incident management and customer communication workflows.
- Work with Customer Success and Support leadership to understand the customer impact and document customer communications and ongoing FAQs.
- Oversee customer notification processes, ensuring timely, clear, and effective communication during system disruptions and planned service updates.
- Write customer facing communications and answer inbound customer emails in conjunction with input from Customer Success and other teams as needed.
- Provide internal communications and workflows within the Support organization to manage specific customer notifications and inbound questions.
- Work with Product and Engineering to understand data requirements for customers and implement processes to respond to customer requests.
- Develop and maintain project plans, timelines, and documentation for key technical support initiatives.
- Identify opportunities for automation and efficiency in incident handling and customer outreach.
- Drive post-incident reviews, tracking action items and ensuring continuous improvement.
- Implement best practices for change management and stakeholder communication.
- Monitor and report on KPIs related to incident response efficiency, resolution times, and customer communication effectiveness.
Required Qualifications:
- 3+ years of experience in project management within a technical or customer support environment.
- Strong understanding of incident response frameworks, IT service management (ITSM), and customer communication best practices.
- Experience working with ticketing and incident management tools (e.g. Jira, Zendesk, or similar).
- Excellent organizational, analytical, and problem-solving skills.
- Strong written and verbal communication skills, with the ability to translate technical details into customer-friendly messaging.
- Familiarity with agile methodologies and project management tools (e.g., Asana, Monday.com, Trello, or similar).
- Ability to work cross-functionally in a fast-paced, dynamic environment.
Preferred Qualifications:
- Experience in a SaaS or B2B technology company.
- ITIL or PMP certification is a plus.
- Knowledge of AI-driven support tools and automation.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Technical Project Manager at Turnitin, LLC is
21st of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Manila, Philippines
] applicants. .
Related Jobs You May Like
Rice Carbon Project Developer
Hanoi, Viet Nam
1 day ago
AFOLU Carbon Projects
Digital MRV Systems
DNDC Modeling
SNV
Full-Time
Experienced
Senior IT Project Manager - Applications Carve out
Basel, Switzerland
1 day ago
Application Carve-out
IT Project Management
Pharmaceutical Industry Regulations
Fusion Consulting
Full-Time
Senior Manager
Senior Project Manager
San Diego, CA
1 day ago
Client Relationship
Environmental Consulting
Industrial Hygiene
J.S. Held LLC
Full-Time
Senior Manager
YEAR $120000 - $160000
Project Manager - Steel - Bridge Construction
Claremont, NH
1 day ago
Communication
Customer Relationship Management
Problem-solving
Canam
Full-Time
Experienced
PMO Director
Remote
1 day ago
EDI/B2B Integration
Financial Management
Project Management
CoEnterprise, LLC
Full-Time
Manager
IT Project Manager
Baar, Switzerland
2 days ago
Agile Methodologies
Business Acumen
IT Solutions
SGS
Full-Time
Experienced
PMS Implementation Consultant
Berlin, Germany
2 days ago
Hospitality Experience
PMS Implementation
Project Management
Shiji Group
Full-Time
Experienced
Senior Project Manager
Livermore, CA
2 days ago
Communication
Customer Service
Project Management
REXEL
Full-Time
Senior Manager
YEAR $85000 - $100000
Senior Project Manager
Heredia, Costa Rica
2 days ago
Change Management
CRM Migrations
Project Management
Experian
Full-Time
Manager
Project Manager - Steel - Bridge Construction
Claremont, NH, NH
2 days ago
Communication Skills
Customer Relationship
Problem Solving
Canam
Full-Time
Experienced
Senior Project Manager - Industrial Hygiene
Red Bank, NJ
2 days ago
Client Development
EH&S Consulting
Industrial Hygiene
J.S. Held LLC
Full-Time
Experienced
YEAR $120000 - $160000
Environmental Remediation Project Manager
Westlake Village, CA
2 days ago
Business Development
Client Management
Data Analysis
AECOM
Full-Time
Experienced