Full-Time Technical Support Engineer
Cybereason is hiring a remote Full-Time Technical Support Engineer. The career level for this job opening is Experienced and is accepting Ireland based applicants remotely. Read complete job description before applying.
Cybereason
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About the CompanyCybereason is on a mission to reverse the adversary advantage by empowering defenders with ingenuity and technology to end cyber attacks.
Job Overview
We are considering candidates located in Ireland. You’ll be part of our Global Technical Support group. The technical support organization is a global team obsessed with providing excellent support to Cybereason valued customers, as well as partners and internal stakeholders. Our services include acting as the technical focal point for customers, investigating and analysing complex technical scenarios and providing innovative solutions for our customers’ needs.
In this position you will:
- Cover the regional shift pattern from Sunday - Thursday
- Handle incoming support cases and calls of existing and new customers under defined SLA’s
- Find creative, out of the box solutions to unique problems
- Collaborate with Product, DevOps and R&D teams to investigate and solve technical product issues
- Work closely with the company’s Customer success and Sales teams, as well as our global customers across multiple territories and regions
- Maintain a list of known issues, workarounds, and planned fixes in order to contribute to our ever growing knowledge base
Requirements
- Must have: Minimum 4+ years experience of Support with at least 1-2 years of support experience at a senior level working on a wide range of security products.
- Must speak fluent Arabic and English
- Hands-on experience with Linux
- Hands-on experience with troubleshooting on Windows environments (client and server)
- Hands-on experience with Network and/or Endpoint Security Products
- Thorough understanding of network protocols and technologies (TCP/IP, HTTP, Proxies and Load Balancers)
- Hands-on experience with Virtualization technologies such as VMWare and Hyper-V
- Strong troubleshooting and problem solving skills - must have technical understanding and troubleshooting experience in Security Products and Linux or Windows environments
- Strong English communications skills - written and verbal
- Team Player with collaborative work style - A Must!
- Naturally curious and excited to learn new technologies
- Service oriented approach with strong client-focused skills, able to process and explain technical information in various levels
Nice to have
- 4 years+ relevant work experience in the XDR/SIEM security domain.
- Working knowledge of big data platforms such as Google Chronicle, Elasticsearch, or Splunk
- Proven experience with Bash and Python
- Experience with databases
- Windows troubleshooting tools & skills
- Experience with Apache, Tomcat or Java
- Experience with AWS/GCP
- Experience with Jenkins, Ansible and Puppet
- Practical knowledge and hands-on experience in Offensive Security