Contractor Technical Support Specialist

Join a passionate US team at a worldwide leading educational video company. Support our customers and enhance video learning experiences for schools. 20 hours per week, 5 month contract, working remotely or from our Charleston office.

Why Join Us?

• Shape the future of education. ClickView empowers teachers and captivates students through video.
• Create engaging learning experiences.
• Develop your skills and explore new areas, your thoughts and creativity are celebrated!

The role:

We are seeking a talented Technical Support Specialist to provide exceptional product and technical support to our US customers. The ideal candidate has a genuine love for customer service and technology, along with a great work ethic.

Responsibilities:

• Run daily live Zoom programs for customers (session prep, facilitation, engagement)
• Provide technical support to customers (platform access, troubleshooting, feature guidance)
• Offer post-program support (video editing, uploading)
• Manage data (program registration, attendance, updates, schedules)

Requirements:

• Minimum 2 years customer and technical support experience.
• Ability to provide non-technical support.
• Excellent communication and customer service skills.
• Prioritization and workload management.
• Teamwork and self-motivation.
• Develop trusting relationships with internal and external stakeholders.
• Solutions-driven with strong questioning skills (identify customer needs).
• Experience working with SaaS products (preferred).

Benefits:

• Paid time off (20 days annual leave, paid sick leave, wellbeing & volunteering leave)
• 401k match and Platinum health insurance (vision & dental included)
• Flexible working arrangements (remote work up to 100 days/year)
• Learning and Development budgets (LinkedIn Learning)
• Wellbeing policy (EAP, wellbeing apps)

What is the last date for applying to the job?

Which countries are accepted for this remote job?