Contractor Technical Support Technician
Jobs For Humanity is hiring a remote Contractor Technical Support Technician. The career level for this job opening is Experienced and is accepting Minneapolis, Minnesota based applicants remotely. Read complete job description before applying.
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Technical Support Technician
This is a contract opportunity.This is an on-site opportunity in Minneapolis, MN.
About this Position
Are you passionate about providing top-notch technical support and ensuring seamless IT operations? As an On-Site Technical Support Technician, you will play a crucial role in assisting users with their technology needs, troubleshooting issues, and maintaining IT assets. This role offers a dynamic environment where you can enhance your technical skills while delivering exceptional customer service.
Job Responsibilities
- Provide on-site support for users, troubleshooting PC, Mac, application and network connectivity issues
- Manage ServiceNow tickets, ensuring timely resolution and adherence to SLAs
- Support Microsoft Windows and Mac operating systems, including Microsoft applications (Outlook, Teams, OneDrive, Office 365).
- Maintain asset management processes, including shipping, receiving, and tracking hardware
- Assist with conference room technology, printer support, event and meeting setups, and remote hands support for network operations.
Job Skills/Requirements
- 2+ years of on-site technical support experience or equivalent hands-on experience.
- Strong troubleshooting skills with Windows (90%) and Mac (10%) operating systems.
- Experience with ServiceNow ticketing system and asset management.
- Basic networking knowledge (cable tracing, troubleshooting).
- Excellent customer service, communication, and problem-solving skills.
- Ability to travel occasionally to support other locations and provide after-hours support when needed.
Why should I apply?
- Competitive pay and hands-on experience in a dynamic IT environment.
- Opportunities for professional growth and skill development.
- Gain exposure to enterprise-level IT support and VIP user interactions.
- Work in a collaborative team environment where your contributions matter.
Salary Range: $25 - $27/hr