Contractor Technical Writer

At FYXER People, we redefine executive and business support through exceptional problem-solving, proactive execution, and advanced integration of technology and AI. We partner with purpose-led leaders who value strategic partners capable of swiftly turning complexity into clarity and challenges into opportunities.

As a Technical Writer, your key strengths include a detail-oriented mindset, exceptional communication skills, and a practical ability to translate complexity into simplicity. You’re tech-savvy and naturally lean on tools, including AI, to research, structure, and deliver high-quality documentation.

Whether your background is in technical writing, operations, product support, or customer success, you thrive on creating clear, accurate, and user-friendly content that helps people work smarter and more effectively.

Join a culture that prioritises clarity, practical innovation, and the seamless integration of human intuition with tech and AI efficiency.

We are seeking a skilled and detail-oriented Technical Writer to support one of our clients in creating high-quality documentation and training materials. In this role, you’ll work closely with client stakeholders, subject matter experts, and creative teams to transform complex technical concepts into clear, engaging, and accessible content.

This opportunity is freelance-based and project-driven, with varied scope depending on the client’s needs.

Main project scope:

• Developing, organising, and maintaining training content in multiple formats including playbooks, API references, integration guides, online courses, face-to-face training, and end-to-end curriculum design.
• Translating complex technical concepts (e.g., AI, APIs, developer tools, cybersecurity) into simple, engaging learning content for technical and non-technical audiences.
• Creating enablement materials such as presentation decks, demo guides, eLearning modules, videos, infographics, and job aids.
• Designing and adapting curricula and structured learning journeys to boost engagement, confidence, and retention.
• Collaborating with SMEs to gather information, validate accuracy, and ensure alignment with product intent.
• Contributing to client learning strategies by acting as a consultant and shaping impactful solutions.
• Applying adult learning techniques to ensure content is accurate, accessible, and effective.
• Maintaining a consistent documentation style guide across deliverables.
• Exploring opportunities to apply AI-driven tools to improve workflows, efficiency, and content quality.
• Ensuring all work aligns with client brand guidelines and FYXER’s service standards.

Skills/Experience:

• Demonstrable experience as a technical writer in B2B SaaS, AI, or developer-facing environments.
• Great technical writing expertise, with the ability to simplify complex concepts for diverse audiences.
• Proficiency in creating structured learning materials and documentation in various formats.
• Code literacy comfortable reading and explaining snippets in YAML, JSON, Bash, or Python.
• Experience with AI tools, APIs, or enterprise use cases for emerging technologies.
• Proficiency with Microsoft Office and G Suite.

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