Contractor Technical Writer

The IT Technical Writer will be responsible for the following:

• Communication and Document Development
• Create, update and maintain application, website and program-related documentation, including work instructions and process flows.
• Work with relevant stakeholders and technical owners to generate documents or revise/update previously published documents, as necessary.
• Update document repositories and document naming convention for standardization.
• Review, format and proofread technical procedure documents; provide completed documents to OIT or agency customers for final review and approval.
• Produce high-quality documentation that is appropriate for its intended audience.
• Document procedures, use cases, requirements and technical designs.
• Create process flows, networking and infrastructure diagrams.
• Create and edit documents and diagrams using Google or Microsoft applications, such as Word, Visio and PowerPoint and/or their Google equivalents.
• Work collaboratively with a team of analysts, developers, engineers and other IT security professionals.
• Work with contributors to resolve content issues or gaps.
• Create and/or organize material and complete writing assignments according to specified standards regarding order, clarity, conciseness, style and terminology.
• Work directly with business and system subject matter experts (SMEs) to ensure communication to OIT and agency customer stakeholders accurately reflect current policies and procedures and up-to-date business and system processes.
• Develop documentation that translates source materials of a technical nature into user-friendly language without compromising the accuracy and completeness of the translated source materials.
• Knowledge Building
• Have and maintain expert knowledge of common business applications, such as Microsoft Office and Adobe Acrobat.
• Have and maintain expert knowledge in the application of commonly accepted style guidelines and writing practices as prescribed in the publication use as The
  Associated Press Stylebook.
• Expert in the application of commonly accepted concepts and practices specific to technical writing for IT-related systems, ecosystems, applications, websites and programs.
• Continually improve and apply up-to-date technical writing skills.

Qualifications
The IT Technical Writer should possess the following qualifications:

Education and Experience:
Bachelor's degree: A bachelor's degree in English, journalism, communications, technical writing, computer science or a related field is often preferred. However, equivalent experience combined with strong writing skills may be considered.

Proven experience: Minimum of three years of demonstrable experience in technical writing, preferably in an IT environment (e.g., user manuals; online help;
white papers; training materials; system administration guides; network, security, database documentation; release notes; process documentation; API
documentation).

Skills and Knowledge:
Excellent writing and editing skills: Demonstrated ability to write clear, concise and accurate technical documentation that is easy for the target audience to
understand.
Strong technical aptitude: Demonstrated comfortability learning and understanding
complex technical concepts and then explaining them in a simple way.

Preferred:
Prior experience with IT systems, software development or networking.
Understanding of the software development lifecycle (SDLC): Demonstrated
knowledge of how software is designed, developed and tested.

Ability to work independently and as part of a team: Demonstrated ability to work independently on assigned projects and collaborate effectively with developers, engineers, product managers and other stakeholders.