Contractor Technical Writer - Contract

Technical Writer

Seeking a Technical Writer to join our Customer Happiness team for a six-month contract with potential extension.

Responsibilities:

• Create consistent help site support articles across Phantom platforms.
• Maintain updated documentation for Phantom's app and website versions.
• Partner with chatbot admins to maintain generative AI support bot.
• Organize, publish, and maintain content using Sanity CMS.
• Collaborate with cross-functional teams to enhance content accessibility and usability.
• Translate technical jargon into user-friendly language for various audiences.
• Assist with creating in-app information model content and tooltips.
• Maintain developer documentation on docs.phantom.com.

Qualifications:

• Bachelor's degree in Technical Writing, Communications, Computer Science, or related field, or equivalent experience.
• 2-4 years of technical writing experience, preferably in technology or software.
• Proficiency in CMS platforms (e.g., Sanity, WordPress, Drupal).
• Crypto knowledge (dApp, non-custodial wallet, or centralized exchange experience).
• Experience with chatbot content creation (e.g., ChatGPT, Dialogflow).
• Understanding of customer support workflows and user-focused content creation.
• Excellent written and verbal communication skills with attention to detail and consistency.

Why work with us?

• Opportunity to build in the crypto industry, shaping the future of wallet experience.
• Growth potential with a user base exceeding 7 million in 3 years.
• Impactful role: Wallets influence initial user experiences with crypto, directly affecting ecosystem growth.
• Multi-chain support for Solana, Ethereum, Polygon, and Bitcoin, with more networks planned.

What is the last date for applying to the job?

Which countries are accepted for this remote job?