Contractor Telemedicine Patient Coordinator

Work Arrangement:Fully remote, overlapping Eastern Time and Mountain Time hours.

Job Type:Independent Contractor, Full-time.

Salary Range:we based on experience and expertise, but inquire here for compensation packages.

Work Schedule:40 hours per week, with core hours in Eastern and Mountain Time zones.

Role OverviewAs a Telemedicine Patient Coordinator, you’ll play a vital role in providing exceptional support to patients utilizing our client’s telehealth services. Your focus will be on delivering empathetic customer service, actively listening to patient needs, and offering timely and effective solutions. By fostering relationships and advocating for patients, you’ll contribute to improving workflows and enhancing the overall healthcare experience.

Your Impact

• Build lasting relationships by providing empathetic and effective patient support.
• Identify and resolve patient concerns, enhancing satisfaction and trust.
• Advocate for patients’ needs, driving continuous improvements in telehealth services.

Key Responsibilities

Patient Support & Education

• Educate patients about telemedicine services and guide them on platform usage.
• Address concerns empathetically and provide personalized solutions.

Problem Solving & Troubleshooting

• Demonstrate creative problem-solving abilities to resolve issues effectively.
• Escalate complex cases to higher-level support when necessary.

Process Improvement

• Document patient feedback and contribute to workflow enhancements.
• Collaborate with cross-functional teams to improve patient experiences.

Continuous Advocacy

• Act as a patient advocate, understanding their needs and ensuring resolution.
• Stay up-to-date on new products, features, and best practices in telemedicine.

Requirements

Must-Have:

• Previous experience in a patient support role, preferably in healthcare or telemedicine.
• Excellent verbal and written communication skills, with a focus on empathy and active listening.
• Strong problem-solving and troubleshooting abilities.
• Proven ability to handle challenging situations with professionalism.
• Exceptional organizational skills and ability to multitask in a fast-paced environment.

Nice-to-Have:

• Familiarity with medical terminology, appointment scheduling, and billing processes.
• Knowledge of data protection regulations, such as HIPAA.
• Proactive mindset with a passion for continuous learning and improvement.

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