Full-Time VDR Support Analyst

Sophos is hiring a remote Full-Time VDR Support Analyst. The career level for this job opening is Experienced and is accepting UK based applicants remotely. Read complete job description before applying.

This job was posted 5 months ago and is likely no longer active. We encourage you to explore more recent opportunities on our site. However, you may still try your luck using 'Apply Now' link below. We recommend focusing on newer listings available here.

Sophos

Job Title

VDR Support Analyst

Posted

Career Level

Full-Time

Career Level

Experienced

Locations Accepted

UK

Job Details

What You Will Do

  • Monitor and respond to support requests via tickets, chat, or phone.
  • Collaborate with the Taegis VDR development team on platform issues and strategy improvements.
  • Collaborate within the team to optimize efficiency programmatically and strategically.
  • Apply vulnerability management knowledge to guide customers towards better VM strategies.
  • Conduct root cause analysis and provide technical recommendations.
  • Contribute to team projects and work independently when needed.
  • Create technical documents and knowledge base articles.
  • Document customer issues, meet SLAs, and deliver excellent customer service.

What You Will Bring

  • 3+ years of software product support experience.
  • 2-3 years of VMS/Information Security experience.
  • Bachelor's degree in Computer Science or a related field.
  • Knowledge of operating systems (Windows, Linux) and basic networking.
  • Strong technical, analytical, and interpersonal skills.
  • Experience with vulnerability management platforms (Qualys, Tenable, Rapid7 – a plus).

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time VDR Support Analyst at Sophos is 11th of July 2025 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ UK ] applicants. .

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