Full-Time VIP QA Officer

Growe is looking for a VIP QA Officer.

Analyze Chats/Emails/Calls processed by VIP Customer Support Agents and VIP Account Managers.

• Identify mistakes and areas for improvement.
• Highlight positive aspects.
• Provide detailed and structured feedback on VIP CS/AM Agents' performance.
• Clearly express your point of view.
• Cooperate with the VIP Trainer to create Performance Improvement Plans.
• Collaborate with VIP CS and VIP AM teams to ensure adherence to established processes.
• Inform Management about urgent cases.
• Share ideas/suggestions for improving VIP user communication processes.
• Perform sometimes repetitive tasks requiring creativity.

Required Experience:

• Advanced level of English.
• 2+ years of experience in Customer Support/Account Management.
• Experience with customer communication tools (Intercom, Unitalk preferred).
• Experience in Gambling/Betting or advanced sports knowledge.
• Experience collaborating with multinational teams to optimize processes and increase efficiency.

Required Personal Features:

• Thoroughness and attention to detail.
• Strong communication skills.
• Analytical and problem-solving skills.
• Self-organization and proactiveness.

Core Values:

• GROW TOGETHER: Teamwork and mutual support.
• DRIVE RESULT OVER PROCESS: Clear goals aligned with Growe's strategy.
• BE READY FOR CHANGE: Embrace challenges as opportunities for growth.

What is the last date for applying to the job?

Which countries are accepted for this remote job?