Full-Time Virtual Assistant (Airbnb/VRBO/Booking.com)

• Guest Communication & Support
  • Respond to guest inquiries promptly across platforms (Airbnb, Vrbo, Booking.com, etc.)
  • Manage booking requests, changes, and cancellations
  • Provide guests with check-in/check-out instructions, house rules, and local recommendations
  • Handle emergency or escalated guest concerns with professionalism and care
• Booking & Calendar Management
  • Monitor and manage availability calendars to prevent double bookings
  • Ensure pricing and minimum stay settings are correct across platforms
  • Coordinate with cleaning teams and maintenance based on bookings
• Administrative & Operational Tasks
  • Organize and track guest reviews, performance metrics, and occupancy rates
  • Maintain documentation for expenses, guest issues, and work orders
  • Assist in updating property descriptions, photos, and listing information
  • Help with vendor communication (cleaners, handymen, etc.)
• Call Management
  • Answer or return calls related to guest inquiries, vendor coordination, or emergency issues
  • Act as the first point of contact for general inquiries and escalate when needed

• Prior 2-3 years experience as a Virtual Assistant for short term rental is a MUST
• Familiarity with Airbnb, Vrbo, Booking.com, and channel management tools
• Excellent written and verbal English communication skills
• Strong organizational and multitasking abilities
• Availability to respond to messages and calls during business hours, with some flexibility for urgent matters
• Tech-savvy – able to use online tools, spreadsheets, and mobile apps efficiently

• Experience with property management systems (e.g., Hostaway, Guesty, Lodgify)
• Knowledge of customer service practices in hospitality
• Ability to work across time zones if needed

What is the last date for applying to the job?

Which countries are accepted for this remote job?