Full-Time Virtual Guest Relations Assistant

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to gifted people, regardless of location.Our client is a serviced accommodation agency offering tailor-made housing solutions in the UK. They are looking for a talented Guest Relations Assistant who thrives on responsibility, champions clear communication, and knows how to keep things running like clockwork.

Key Tasks

1. Collate reviews for our business from landlords & guests
2. Manage client-based reporting, ensuring each client file is up to date with all the necessary information.
3. Ensure receipt of guest & landlord videos.
4. Ensure opt-ins to guest & landlord t’s and c’s.
5. Upload new houses to our database
6. Upload enquiries to our system
7. Handle enquiries from receipt through to offering out
8. Update and circulate weekly reporting
9. Be the gatekeeper for our business WhatsApp / email inbox – ensuring all communications are followed up on
10. Financial reconciliations – reconcile payments to invoices
11. Ad hoc projects

Requirements

• Essential
• Ability to work remotely
• Strong admin skills, both written & verbal
• Fluent in English
• Strong interpersonal skills, particularly telephone manner
• Proficient in Microsoft office with strong IT skills
• Excellent attention to detail + negotiation skills
• Excellent organisational & time management skills
• Ability to prioritise workload and manage competing demands in a fast-paced environment
• Ability to work proactively, show initiative and work as part of a team
• Ability to juggle many balls
• Ability to problem solve and deal with difficult situations + customers
• Nice to have
• Experience of working in a commercial environment
• Experience of delivering excellent customer service
• Experience of working in property / short-term rentals
• Must have
• High speed internet
• Microsoft office + computer

Benefits

• Flexible working (remote with the team in the UK)
• A vibrant, diverse, and collaborative creative culture
• Creative freedom and space to make your mark
• A culture that values empathy, feedback, and personal growth

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