Full-Time Xero Data Migration Specialist

Want to be part of a community that focuses on work-life balance and provides fantastic opportunities?The Back Room Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it!We’re seeking a Data Migration Specialist to work with a global team offering services relating to data migration from one accounting platform to another. This role is responsible for working closely with the Partner Consulting & Go To Market (GTM) teams to assist ABs & SMBs in migrating to Xero’s cloud based practice and tax tools. You will be responsible for providing a range of data-related services that support this purpose. Ample training will be provided, and this role sits in a supportive team.

What you’ll do: Drive the migration process, configure practice products, assist in implementing products and be responsible for bulk loading partners’ clients organizations, including conversion balances, historical comparatives, transactional data, client list data, tax data, and other data types. Be the primary point of contact for our ABs / SMBs wishing to make a change, our internal teams within the GTM divisions of Xero and handle partners’ technical queries and escalations. Engage in a regular virtual or phone meetings with the relevant internal Xero staff including partner consultants and account managers. Update Xero’s CRM system with all activity. Respond in a timely manner to all work requests and internal inquiries. Manage inbound work requests from internal & external customers.

What success looks like: Deliver on rapid and error free data migrations from legacy systems into Xero. Use initiative to upskill yourself across all team competencies. Ensure work requests are processed and turned around within agreed timescales. Support related internal teams to help achieve their goals and targets. Participate in the updating and maintaining of internal process and procedure document

Requirements

• Critical Competencies: Excellent Excel skills: VLOOKUP's, pivot-tables, macros etc. Ability to set and manage priorities judiciously. Project management & keen attention to detail. Ability to professionally communicate with partners/clients to manage the work and set expectations. Analytical, evaluative, and problem-solving abilities. Ability to discern user requirements. Ability to collaborate in a team-oriented environment
• Experience: Experience with Microsoft/Google Suites & CRM database management. Strong knowledge of the workings of account practice and related systems. Intermediate to advanced experience executing the transition of data between technologies and tools. Intermediate to Advanced experience with financial applications such as Xero, QBO, MYOB, Sage etc. Intermediate to advanced accounting or bookkeeping experience and knowledge

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