Full-Time 1st Line Support Engineer
Wavenet is hiring a remote Full-Time 1st Line Support Engineer. The career level for this job opening is Entry Level and is accepting Sevenoaks, United Kingdom based applicants remotely. Read complete job description before applying.
Wavenet
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We are looking for a new Technical Support Engineer to join our vibrant team, learn our product portfolio, and work as part of our leading supporting team to ensure our customers are getting the most from our technology.
The successful candidate will be the part of the Service Desk team who are the first point of contact for our customers, answering service desk cases and escalating when necessary and required.
There will be hands on experience in online security, networking, servers, firewall configuration, data handling, communications, and cloud services.
The extent of your duties will include but are not limited to:
- Working amongst a technical helpdesk, providing support to circa 3000 UK schools.
- Remote network troubleshooting
- Supporting a range of technologies
- Custom products designed and developed in house
- VoIP and WiFi solutions
- Cisco firewalls
- Backup and recovery solutions
- Microsoft 365 and Google Workspace environments
The successful candidate will have:
- Background in providing IT support.
- Excellent communication skills (both written & verbal)
- General IT knowledge and understanding
- Good problem-solving skills.
- Capable of working independently
- Team player
- Good Customer service skills
- Flexible attitude and strong work ethic
- Understanding of networking and protocols