Full-Time 24/7 Application Support Engineer

24/7 Application Support Engineer with German

Our client is a leading IT service provider for banking in Germany. They manage millions of accounts and workstations.

About the Project

Join a project with a European leader in financial services solutions, part of the 24/7 Operating control Center project team.

Your Team

We are a team of more than 40 Application Support Engineers, growing and looking to expand responsibilities. Team members are vibrant, proactive, and supportive.

Responsibilities

• Optimize System Control: Ensure smooth operation of central systems (z/OS), subsystems and server infrastructure (Linux, Unix, Windows), monitoring in a 24/7 environment for high availability.
• Enhance Application Monitoring: Oversee and optimize distributed application control using system management tools for efficiency and uptime across platforms.
• Streamline Event Management: Manage event processing independently aligning with support processes, tracking and resolving incidents to minimize downtime.
• Resolve Complex Issues: Handle escalated fault reports, restore operating status and minimize downtime.
• Strengthen Incident Recovery: Lead support for incident management, ensuring quick service recovery, thorough documentation and timely tracking.
• Implement Process Improvements: Implement and document standardized changes and emergency drills, ensuring consistency and compliance for system updates and disaster recovery.

Requirements

• 3+ years experience in a similar support role
• Good knowledge of operating systems (z/OS, Linux, Windows)
• Understanding of IT platforms and data center operations
• Willingness to work in 24/7 rotating shifts (days and nights)
• Reliable, committed, team-oriented, adaptable
• Business fluency in German (C1) and good English (B2)

Benefits

• Holistic benefits program covering social, physical, emotional wellbeing, and work-life fusion.
• Medical benefits, gym support, personalized fitness options
• Team events, Healthy Habits Club
• Flexibility to define work-life dynamic
• Investment in mental wellbeing
• Strong social connections in a hybrid environment

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