Full-Time 24/7 Application Support Engineer
Accesa is hiring a remote Full-Time 24/7 Application Support Engineer. The career level for this job opening is Experienced and is accepting Romania based applicants remotely. Read complete job description before applying.
Accesa
Job Title
Posted
Career Level
Career Level
Locations Accepted
Share
Job Details
Job Title: 24/7 Application Support Engineer with German
Job Description:
Our client, a large IT service provider for German banks, manages millions of accounts and workstations. As a full-service provider, they offer application development, mainframe support, consulting, and migration projects.
Project: You will join a project for one of Europe's leading financial services solutions, part of the 24/7 Operating control Center project team. Our team consists of over 40 Application Support Engineers.
Responsibilities:
- Optimize System Control: Ensure smooth operation of central systems (z/OS), subsystems, and server infrastructure (Linux, Unix, Windows).
- Enhance Application Monitoring: Oversee and optimize distributed application control using system management tools.
- Streamline Event Management: Independently manage event processing, tracking, and resolution to minimize downtime.
- Resolve Complex Issues: Handle escalated fault reports from 1st level support, restoring operations and minimizing downtime.
- Strengthen Incident Recovery: Lead incident management, ensuring quick service recovery, thorough documentation, and timely tracking.
- Implement Process Improvements: Implement and document standardized changes and emergency drills, ensuring consistency and compliance for system updates and disaster recovery.
Requirements:
- 3+ years of experience in a similar support role.
- Good knowledge of operating systems (z/OS, Linux, Windows).
- Understanding of IT platforms and data center operations.
- Willingness to work in a 24/7 rotating shift schedule.
- Reliable, committed, and team-oriented.
- Business fluency in German (C1) and good English skills (B2).
Benefits:
Accesa offers a holistic benefits program covering social, physical, emotional wellbeing, and work-life fusion. This includes medical benefits, gym support, personalized fitness options, team events, and the Healthy Habits Club.