Full-Time Advisory Solution Consultant, ITOM

• Drive and support strategic sales opportunities by showcasing the power of ServiceNow ITOM.
• Build and maintain compelling solution demos.
• Design and lead Proof-of-Value (PoV) engagements.
• Collaborate closely with Product Management and Engineering to relay field feedback.
• Qualify technical requirements, lead solution workshops.
• Enable Solution Consultants across the field on best practices.
• Respond to RFPs, RFIs, and support product evaluations.
• Participate in industry and customer events as an ITOM subject matter expert.
• Align with Professional Services and Sales to ensure smooth transition.

• Deep, hands-on experience with Discovery (including SNMP, WMI, SSH, and API-based collection methods).
• Practical knowledge of Service Mapping techniques, CI modeling, and CMDB architecture.
• Familiarity with modern AIOps capabilities.
• Understanding of Observability principles.
• Experience with Cloud platforms such as AWS, Azure, GCP, and VMware.
• Strong scripting and integration skills in JavaScript, PowerShell, Scripting Languages, and REST APIs.
• Comfort navigating complex enterprise architectures.
• Experience implementing or advising on ITIL-based processes and CMDB health best practices.
• 7 years of Pre-sales experience or technical consulting background.
• Excellent communication skills.

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