Full-Time Application Administrator

PurposeCheck, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) to maintain service to customers according to given quality KPIs.

What you will doOperative interface between Service Delivery Management, Customer, Development, Vendors, and other delivery units.

Check, execute, solve (where appropriate), and create tickets (problem ticket, change management ticket, incident, delivery order (DO)) to maintain service to customers according to given quality KPIs.

Plans, controls, and is responsible for complete application-based request fulfillment.

Support and consult Service Delivery Management.

Coordinate incident, problem, change, escalation management, and operational documentation.

Coordinate customer-driven and/or technical changes during service lifecycle.

Coordinate change approval in face of all Change Advisory Boards.

Job specific accountabilitiesFunctional steers whole service chain for small to medium applications/services.

Independently executes standard tickets to provide service according to KPIs.

Support Junior Administrators to spread knowledge level in the team and develop their skills.

Responsibility for service asset- and configuration management.

Support project and other deliverables to fulfil KPIs and management requests.

Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization.

You will succeed if you

• Have secondary education
• Have LPIC 1 Linux certification - advantage
• Have knowledge of IT/PC literacy - Expert
• Have knowledge of HW/SW overview - Advanced
• Have Core platform knowledge - Advanced
• Have ITIL knowledge - Basic
• Have Technical overview in OS, Network, Storage, Back up, Databases, Middleware, Scripting - Basic
• Are communicative, team player, and have analytical thinking, presentation, and training and mentoring skills
• Have experiences with Project management
• Speak English – Upper intermediate (B2)
• Speak German - advantage – Upper intermediate (B2)

Why should you choose us?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being, and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life, and individual lifestyle.

We offer over 25 different benefits to improve personal and professional life.

SalaryFinal salary is negotiable. Base salary is dependent on seniority level and previous experience. In addition to base salary, we provide variable part and other financial benefits. Base salary will not be lower than 1050 € /brutto.

Additional informationRemote working possibility is only available within Slovakia due to European taxation regulation.

What is the last date for applying to the job?

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