Full-Time Application Support Analyst
Varicent is hiring a remote Full-Time Application Support Analyst. The career level for this job opening is Experienced and is accepting Mexico based applicants remotely. Read complete job description before applying.
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Varicent
Job Title
Application Support Analyst
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Mexico
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Job Details
At Varicent, we’re redefining how organizations achieve revenue success. Our SaaS solutions empower revenue leaders globally.
THE OPPORTUNITY
Our Application Support Team serves as the frontline of customer success, specializing in providing expert assistance to users navigating our SaaS solutions. They troubleshoot technical challenges, answer complex queries, and ensure that customers can maximize the value of our products.
THE TEAM
The Application Support Analyst works with clients to resolve issues, lead conversations and coordinate activities across departments, and reproduces issues to maintain high client satisfaction.
What You'll Do
As a Application Support Analyst, you won’t be doing traditional IT support. Instead, you’ll be working directly with business users and system admins to troubleshoot complex platform issues, guide usage of our Varicent SPM product, and ensure optimal product adoption and value.
In this role, you will:
- Provide technical product support for the Varicent platform (both on-prem and SaaS environments).
- Investigate, analyze, and troubleshoot customer-reported issues.
- Work closely with Engineering and Product teams to escalate and document product issues.
- Guide users on platform best practices, configurations, and use cases to maximize value.
- Reproduce reported problems, perform root cause analysis, and suggest resolutions.
- Maintain high levels of customer satisfaction by delivering timely, clear, and empathetic communication.
What You Bring
We’re looking for technically curious, customer-focused professionals who enjoy solving real-world problems using powerful software tools.
Technical Skills:
- 2+ years of experience in a technical support, application support, or product support role (ideally in a SaaS company).
- Hands-on experience with SaaS platforms.
- Familiarity with relational databases (SQL scripting + basic administration).
- Understanding of client-server architectures and web-based applications.
- Ability to translate technical concepts into clear, customer-friendly explanations.
- Comfortable using ticketing systems and remote collaboration tools.
Bonus Points:
- Experience supporting enterprise software or analytics platforms.
- Knowledge of scripting or automation tools.
- Exposure to CRM, compensation, or revenue-related software.
This is NOT:
- Not support internal employees or troubleshoot hardware/network issues
- Not reset passwords or manage tickets for standard IT systems
- Not handle desktop support or software installations
Instead, this role is about:
- Supporting external business users and admins of our Varicent SaaS platform
- Troubleshooting complex product and configuration issues
- Working directly with customers, engineers, and product teams to ensure customer success
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Application Support Analyst at Varicent is
3rd of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Mexico
] applicants. .
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