Full-Time Application Support Engineer
NECSWS is hiring a remote Full-Time Application Support Engineer. The career level for this job opening is Experienced and is accepting London, United Kingdom based applicants remotely. Read complete job description before applying.
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NECSWS
Job Title
Application Support Engineer
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
London, United Kingdom
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Job Details
The role is to support a bespoke Control Room solution in West London. Work remotely with 2-3 days a week on customer sites in London.
Key Responsibilities:
- Incident Investigation/resolution/ownership
- Liaising with 3rd line development teams
- Providing technical support to end users and 3rd parties
- General housekeeping and maintenance tasks
- Performing software updates and upgrades
- Carry out/manage/own technical ‘Changes’ (RFCs)
- Assist with Problem Management/Change process
- Adhere to company procedures and processes (ITIL, ISO20000-1)
- Excellent customer service
Additional Information:
- 1st/2nd line application and systems support
- Responsible for monitoring allocated customer’s incidents/service requests
- Initial support and classification of calls for customers
- Incident investigation and diagnosis
- Monitoring of open incidents and raising problem records
- Keeping users informed about progress
- Ensure Incidents are resolved to satisfaction
- Quality Check on accuracy of data
- Logging incidents in the support tool for third parties
- Completion of timesheets and mandatory training
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Application Support Engineer at NECSWS is
15th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
London, United Kingdom
] applicants. .
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