Full-Time Application Support Engineer (IBM z/OS Platform)

As an Application Support Engineer at ATPCO, you will be responsible for the implementation, enhancement, and maintenance of a wide range of ATPCO applications and services. In this role, you will collaborate with cross-functional teams to design and develop software solutions that align with business objectives, ensuring high performance, scalability, and reliability. You'll also play a critical role in improving existing applications, integrating new features, and maintaining system functionality to meet evolving business need

Roles and Responsibilities

• Provide 24x7 Tier 2 support for all ATPCO applications and systems during both day and night oncall rotations, including weekends and holidays
• Support resolution of production issues, ensuring effective communication and customer satisfaction.
• Perform applications and database maintenance activities.
• COBOL programs and JCL maintenance
• Maintain deep understanding of ATPCO enterprise environment to quickly diagnose and resolve issues.
• Work with business, product and technical teams to analyze problems, assess risks, and implement solutions.
• Take ownership of triaging production issues, and resolve or escalate appropriately, ensuring continuity of service.
• Monitor systems such as ServiceNow, Splunk Oncall, alerts, and group emails, and respond to issues in a timely manner.
• Produce regular Applications /system and performance metrics and reports for IT management using DB2 SQL and other tools.

Technical Skills Requirements: IBM DB2 skills (SQL queries, stored procedures, performance tuning), Redis, Neo4J, MySQL, MongoDB, IBM Job Control Language (JCL), Shell scripting, COBOL, CICS, J2EE, Java batch, Control-M/EM Enterprise Scheduler, Linux, z/OS (TSO/ISPF), VMware, MQ Series, WebSphere, J2EE Applications structure familiarity, ServiceNow, Monitoring Tools: (Grafana, Splunk, Dynatrace, site24x7, SolarWinds, AWS CloudWatch), XML, JDBC, experience in parsing Linux logs.
Professional Skills and experience: Minimum 2+ years of IBM Mainframe and Distributed web/Cloud-based applications 24/7 support experience. Excellent analytical, troubleshooting, and problem-solving skills. Excellent oral and written communication skills. Strong knowledge of DB2 (SQL queries, stored procedures, Application SQL performance tuning). Strong knowledge in JCL (Job Control Language) TSO/ISPF/SDSF experience.

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