Full-Time Application Support Engineer (L2) - Remote

Eurofins Scientific is seeking an Application Support Engineer to join our team.

Responsibilities:

• Supporting internal IT application users with application uptime and requests.
• Supporting cloud and on-premise application services.
• Interacting with users globally.
• Participating in a collaborative team, a backbone of IT solutions.
• Responding to incidents and handling support requests for various technologies (eESB services).
• Executing improvements and automation identified by the team.
• Owning small projects.
• Ensuring the health of the support queue.
• Resolving tickets, identifying trends, and finding technical causes of problems.
• Recommending and implementing process/system changes to eliminate workload and optimize team process.
• Diagnosing and resolving problems to the root cause.
• Escalating issues when needed.
• Participating in a 24x5 weekly rotation.
• Possessing a deep understanding and technical expertise for hands-on work.

Must Haves:

• 5-8 years experience in Application Support
• ITIL framework knowledge
• Strong Unix/Linux, Java fundamentals
• Working experience with Cloud (preferably Microsoft Azure)
• Good oral and written communication skills
• Willingness to learn and perform in a small team

Technical Skills:

• Experience with message-oriented Middleware (ActiveMQ or MSMQ)
• Knowledge of DevOps framework
• Performance monitoring on Solarwinds
• Reporting tools (Service Now, Graphana)
• Version control tools (Git Hub)
• Shell scripting

Application/Domain: Middleware technologies

Profile: BE/MCA or equivalent degree in Computer Science.

What's in it for you?

• Competitive salary and benefits
• On-the-job coaching and training
• Challenges in a multicultural and cross-regional team
• Dynamic work environment with good team spirit
• Standard benefits (additional performance bonus, meal vouchers, gym reimbursement, medical sub, health insurance, 25 days of holiday + birthday holiday, additional holidays for loyalty)
• Remote work in Romania

Additional Information:

• Apply in English.
• Eurofins supports career development.
• Eurofins is an Equal Opportunity Employer.
• Focus on sustainability (carbon neutrality by 2025).

What is the last date for applying to the job?

Which countries are accepted for this remote job?