Full-Time Application Support Engineer with German

Our client is a large IT service provider for banks in Germany. They manage millions of accounts and thousands of bank workstations.

Project Opportunity: Join a project for a leading European financial services company. This is a 2nd level support role.

Team: A team of over 40 Application Support Engineers. The team is growing and is helpful and supportive.

Responsibilities:

• Resolve Application Errors: Analyze application logs to identify and solve issues, escalating to 3rd level support if needed.
• Streamline Event Management: Independently manage event processing, ensuring all incidents are tracked and resolved.
• Resolve Complex Issues: Handle escalated fault reports, restoring operations and minimizing downtime.
• Strengthen Incident Recovery: Lead support for incident management, ensuring quick recovery, documentation, and tracking.
• Implement Process Improvements: Implement and document standardized changes and emergency drills to maintain procedure consistency.

Skills Required:

• 3+ years experience in a similar support role.
• Experience with Graylog for log management, monitoring, troubleshooting, and incident resolution.
• Understanding of IT platforms, data center operations, technical structures, and services.
• Business fluency in German (C1) and good English skills (B2).

Benefits:

• Holistic benefits program covering social, physical, emotional wellbeing, and work-life fusion.
• Medical benefits, gym support, fitness options, and team events.
• Flexible work-life balance.
• Investment in mental wellbeing.
• Strong community in a hybrid environment.

What is the last date for applying to the job?

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