Full-Time Application Support Specialist

Application Support Specialist

Job Responsibilities

1. Provide first-level support to partners and customers, responding promptly to inquiries.
2. Become proficient with Acumatica's product suite.
3. Troubleshoot and solve application-related issues.
4. Establish and maintain positive client relationships.
5. Analyze customer requirements, deliver solutions.
6. Provide ongoing Acumatica product training.
7. Manage client requests for technical service.
8. Ensure timely resolution of customer issues, escalating if needed.
9. Communicate proactively with accounts.
10. Document client inquiries and problems.
11. Provide feedback to Acumatic's R&D and Professional Services.
12. Share best practices with team members.
13. Participate in projects.
14. Collaborate with cross-functional teams.
15. Create Knowledge Base articles.

Required Skills

• Understanding of accounting principles
• College Degree (IT, Engineering, etc.)
• ERP Support Experience
• Technical and functional knowledge (Finance, Payroll, etc.)
• Account management or service support experience
• Troubleshooting business software
• Strong communication skills
• Detail-oriented and multi-tasking abilities
• Strong interpersonal skills
• Teamwork skills
• Intermediate computer skills (Word, Excel, Outlook)

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