Full-Time Applications Support Analyst

We are seeking an experienced Applications Support Analyst to provide technical and functional support for a suite of mission-critical and SaaS applications used across our financial services operations. The role requires strong analytical skills, hands-on troubleshooting expertise.

This individual will act as a key liaison between business users, IT, and vendors, ensuring the stability, availability, and optimization of Tier 1 and Tier 2 applications that are essential to firmwide operations. The role will also play a key part in the firm’s O365 migration and cloud adoption initiatives.

Key Responsibilities:

• Provide day-to-day production support for Tier 1 applications (APX, CRD, IHS Markit, BondEdge, Assette, Bloomberg) and Tier 2 applications (FactSet, Salesforce, Oracle G/L, Bloomberg Vault, StarCompliance).
• Support the firm’s O365 migration project, including Exchange Online, Outlook, Teams, OneDrive, and Azure AD integration.
• Assist with user onboarding, data migration, mailbox moves, and permissions management during the O365 transition.
• Monitor system health, scheduled jobs, and automated reporting tools (e.g., JAMS Scheduler).
• Troubleshoot, resolve, and escalate application and integration issues.
• Partner with business teams to understand requirements and deliver timely support.
• Coordinate with vendors for issue resolution and system enhancements.
• Maintain user accounts, roles, entitlements, and ensure compliance with security and governance standards.
• Document processes, support playbooks, configurations, and user training guides.
• Participate in application upgrades, patches, migrations, and disaster recovery testing.
• Identify opportunities to improve processes, automation, and monitoring.

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Finance, or related field.
• 3–7 years of experience in application support or business systems analysis.
• Hands-on experience with O365 migrations.
• Strong familiarity with Tier 1 and Tier 2 systems.
• Experience with SQL queries, reporting, and job schedulers (e.g., JAMS).
• Strong troubleshooting, incident management, and vendor coordination skills.
• Excellent communication skills.

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