Full-Time Area Reservations Agent

Embark on an extraordinary journey as a Reservations Agent across properties. You'll weave a tapestry of opulence, seamlessly curating bespoke experiences for our discerning guests across diverse destinations.

Creating a genuine, informative, and personalized guest resort reservations experience by accurately inputting guest contact information. Adding information to guest history such as; previous stay experience, special occasions, preferences, and other pertinent information.

• Responding to guests’ inquiries regarding room reservations, availability, general questions about accommodations, pricing, and special offers.
• Maintaining complete knowledge of the resorts and other information.
• Assisting and ensuring effective guest challenge resolution.
• Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests.
• Upselling services and offerings as appropriate.

Requirements:

• Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.
• Ability to create professional business letter correspondence.
• Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest
• Ability to work cohesively with other departments and co-workers as part of a team.

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