Full-Time Area Supervisor, Southern California

SUMMARY OF ESSENTIAL FUNCTIONS: As an Area Supervisor, you must be a flexible and effective team leader, actively sharing information with peers. Excellent communication skills (oral and written) are essential. You will work directly with the District Manager and Scheduling Team to ensure consistent support levels. Conduct follow-up calls with customers to ensure satisfaction. Adjust and balance schedules for assigned Field Service Technicians (FSTs). Manage hiring, evaluation, coaching, and mentoring of the team. Complete employee performance reviews, and other routine management tasks (time cards, expense reports, employee training compliance). Demonstrate strong electronic repair troubleshooting and maintain advanced product knowledge (Trace, X-Ray, and Cargo Inspection Systems). Eager to work on special projects, possibly high-visibility. Provide on-the-job training and feedback to management. Proficient in business PC applications (MS Office Suite) to create summaries and project updates. Troubleshoot, service, install/deploy, and repair Trace, X-Ray, and Cargo Inspection System equipment at customer sites. Maintain a field service log and filing system for all work. Demonstrate initiative and dedication to exceed customer and company requirements.

SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES:

• Develop a strong, service-driven culture within your team.
• Provide detailed performance reviews, feedback, and coaching to FSTs (including annual reviews and performance improvement plans).
• Assist Zone Manager in employee selection.
• Review and approve vacation requests, expense reports, service reports, and time cards for your team weekly, ensuring accuracy, timeliness, and policy adherence.
• Supervise daily service repair needs and drive customer satisfaction.
• Install, repair, and maintain equipment in the field; provide customer training.
• Document all inspections, maintenance, and repair work, submitting paperwork timely.
• Order, install, and return parts, managing repair cycle time.
• Review logs for open issues and prepare formal reports to customers.
• Participate in service sales opportunities and promote revenue programs.
• Ensure proper maintenance and calibration of tools and test equipment.
• Assess product/equipment performance based on field support data; recommend modifications/improvements.
• Provide technical support to customers and service professionals.
• Participate in site surveys, pilot programs, meetings, champion special projects, and prepare reports.
• Maintain clear and concise business communication (oral and written).
• Establish and maintain close relationships with the Service Management Team to support customer, regional, and business needs.
• Control and minimize costs for yourself and your team.
• Travel, overtime, and non-standard hours may be required.
• Comply with company health, safety, and environmental policies.
• Other duties as required.

POSITION REQUIREMENTS:

• Education/Training: Associates degree in Electronics or related field preferred (industrial, electrical, mechanical). Equivalence acceptable with >5 years relevant experience.
• Certifications: Networking or systems integration certifications (A+, CCNA, etc.) preferred.
• Computer Literacy: Competency in MS Office Suite and ability to learn specialized software.
• Experience: Minimum of 6 years in a supervisory role involving remote employees. Minimum of 5 years experience in troubleshooting and field repair of advanced electrical/electronic systems and equipment (Medical Products Service, Industrial Process Controls, Avionics, Communications).
• Knowledge/Skills: Excellent communication skills, strong customer focus, and teamwork orientation. Responsiveness to customer issues.
• Supervises: Supervises and leads a high-performance team of Field Service Engineers (some remote).
• Background: May require Sensitive Security Information (SSI) access and vetting via TSA. May require a U.S. Personal Security Clearance.
• Physical/Mental Requirements: Excellent organizational, communication, and interpersonal skills, ability to multitask, strong customer service skills, and ability to handle stressful situations. Self-motivated, reliable, and accountable. Excellent telephone skills. Ability to lift up to 80 lbs. unassisted.
• Work Environment: Typically off-site at customer locations (airports, correctional facilities, courthouses, cruise ships, etc.).

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