Full-Time Asset Lifecycle Management Lead Engineer
0100 KeyBank National Association is hiring a remote Full-Time Asset Lifecycle Management Lead Engineer. The career level for this job opening is Experienced and is accepting USA based applicants remotely. Read complete job description before applying.
0100 KeyBank National Association
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Role Description We are looking for a Lead Engineer in the Asset Lifecycle Management team to be responsible for configuration management database support, maintenance and updates. This candidate will work with technology teams and development engineers in support of our CMDB landscape in ServiceNow. This role will participate in regulator remediation activities through process and workflow adaptations or programming changes. They will be responsible for scripting additions to our CMDB discovery, maintaining said discovery and finding new opportunities for discovery within our environment. The successful candidate will have experience with supporting Management, Instrumentation and Discovery (MID) servers in both configuration and maintenance.
Ensure accuracy and completeness of the CMDB by managing items, relationships and process within ServiceNow
Contribute to the design and architecture of CMDB including CIs, classes, relationships and attributes
Develop policies and provide insights to improve CMDB accuracy and efficiency
Complete control procedures with appropriate cadence and to completeness
Responsible for partnering with key stakeholders to engineer requested solutions or changes, document those solutions and confirm adherence to CMDB standards
Assess business processes and identify improvement opportunities
Collaborate with technical teams on workflow, design and system optimization
Qualifications
- Bachelor's degree in appropriate or related field or equivalent work experience
- 10 plus years in Information Technology
- Experience with ServiceNow
- Knowledge and experience with ITIL or ITSM
- Excellent analytical, written or oral communications
- Ability to meet deadlines
Requirements
- Understanding of ServiceNow catalog form creation
- Successful completion: ServiceNow System Administrator, Discovery and Mapping, CMDB Foundations
- Understanding of ServiceNow’s Common Service Data Model