Full-Time Associate Application Support Consultant

As an Application Support Consultant, you are the first point of contact for our customers on IT and Business Application related questions for our solutions.

You will provide professional, efficient, and effective support service to Unit4 customers.

Responsibilities:

• Progress issues to conclusion, liaising with colleagues and R&D.
• Investigate, process, and document application defects.
• Proactively highlight escalation risks with your Team Leader.
• Coordinate additional resource requirements for investigations.
• Handle customer escalations, taking ownership of complicated issues and keeping customers updated.
• Comply with company information and security requirements, policies, and ISO standards.
• Investigate, document, and present process improvements to the Customer Services Team Leader.
• Identify service improvement or chargeable activities and raise them via appropriate channels.
• Develop a personal development plan including product/technical and soft skill development.
• Train and mentor less experienced team members.
• Work effectively in a team environment.

Skills & Experience:

• Strong communication skills, fluent in English. Dutch communication skills are a plus.
• Common knowledge of Microsoft technologies, workplace processes, and IT infrastructure.
• Exceptional customer-facing skills, understanding and implementing exceptional customer service.
• Analytical and problem-solving abilities.
• Time management to prioritize workload and meet deadlines.
• Ability to use initiative and work independently and in a team.
• Friendly and professional manner with an enthusiastic positive approach.
• Ability to work in a Dual Working Environment.
• Previous experience in a customer service environment is an advantage.
• Knowledge or experience with ServiceNow is a plus.
• Knowledge of a Unit4 ERP module or other modules is an asset.
• ITIL knowledge is a plus.
• Finance background or experience using financial systems is desirable.

Company Benefits:

• Trust-based culture with autonomy.
• Uncapped time off policy, remote working opportunities.
• Global Wellbeing Days.
• Talented colleagues, role models and mentors.
• Commitment to sustainability.
• Safe and inclusive work environment.

Security Clearance: This role may require security clearance for customer projects and access to sensitive (customer) data.

Additional Info: Subject to applicable local laws, background checks may include criminal record declaration, right to work, identification, and work history.

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