Full-Time Staff Consultant, Business Analyst - ServiceNow

Requirements:

• Total experience 7+ years.
• Strong working experience in Business Analysis with ServiceNow projects.
• Deep understanding of ServiceNow modules (ITSM, ITOM, CMDB, HRSD, CSM, GRC, SecOps, SPM etc.)
• Strong domain knowledge in ITSM processes (Incident, Change, Problem, Request, Knowledge, CMDB).
• Proficiency in tools such as JIRA, Confluence, Microsoft Visio, Lucid chart, or similar.
• Demonstrated ability to document clear and concise user stories, BRDs, and functional specs.
• Familiarity with API integrations, middleware, and external systems.
• Solid stakeholder management experience at various organizational levels.
• Experience working with ServiceNow developers, architects, and QA teams to deliver business value.
• Experience working in Agile, Scrum, or hybrid development methodologies.
• Understanding of ServiceNow architecture, integration capabilities, and data modelling.
• Strong communication and presentation skills, with the ability to simplify complex technical concepts.

Responsibilities:

• Showcasing a consulting mindset by acting as a solution provider rather than an order taker
• Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
• Planning, organizing, and monitoring the project to deliver high quality business solutions.
• Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle.
• Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance
• Ensuring project quality of work meets defined governance, process standards and best practices.
• Reporting the status of all key metrics (e.g.: risk, scope, schedule, quality, customer satisfaction) from inception through closure
• Assisting the account management team in responding to new project requests
• Identifying opportunities in the current engagement to cross sell or up sell Nagarro’s offerings

Qualifications:

• Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

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