Full-Time Associate Application Support Consultant

As an Application Support Consultant, you are the first point of contact for our customers on IT and Business Application related questions for our solutions.

You will provide a professional, efficient, and effective support service to Unit4 customers.

Key Responsibilities:

• Progress each issue through to conclusion, liaising with colleagues and R&D as appropriate.
• Investigate, process, and document application defects.
• Pro-actively highlight potential escalation risks with your Team Leader and coordinate resource requirements.
• Handle customer escalations, taking ownership of complicated issues and keeping customers updated.
• Comply with Company information and security requirements, policies, and ISO standards.
• Investigate, document, and present process improvements to enhance customer experience.
• Identify opportunities for service improvement or chargeable activities and raise them through appropriate channels.
• Develop a personal development plan including product/technical and soft skill development.
• Train and mentor less experienced team members.
• Work in a team environment to help and assist colleagues.

Required Skills & Experience:

• Strong communication skills and fluent in English
• Common knowledge of Microsoft technologies, workplace processes, and IT infrastructure
• Exceptional customer-facing skills and understanding of exceptional customer service
• Analytical and problem-solving abilities
• Ability to manage time, prioritize workload, and meet deadlines
• Ability to use initiative and work independently or as part of a team
• Friendly, professional, and enthusiastic manner
• Ability to work in a Dual Working Environment
• Previous experience in a customer service environment is an advantage

Desired Skills:

• Dutch language knowledge
• Finance or project setting experience
• Knowledge of Unit4 ERP modules or other modules
• Knowledge or experience with ServiceNow
• ITIL knowledge

Benefits:

• Trust-based culture with autonomy
• Uncapped time off policy, remote working opportunities, and Global Wellbeing Days
• Talented colleagues, role models, and mentors
• Commitment to sustainability through initiatives like Act4Good
• Safe and inclusive work environment

Additional Information:

• This role may require security clearance.
• Background checks may be required.

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