Full-Time Associate Cloud Support Engineer

• Responsibilities:
• Provide remote support for technical issues.
• Monitor systems and client communications.
• Improve documentation, processes, and procedures.
• Enhance customer experience.
• Maintain relationships with clients and team members.
• Communicate effectively during service disruptions.
• Continuously improve skills and knowledge.

• Requirements:
• Excellent communication skills.
• 1+ years of experience with ticketing systems and triage.
• 1+ years of Windows or Linux system administration experience.
• Bachelor’s in Computer Science or related field is a plus.
• Cloud Foundational certifications are a plus.
• Experience working in large enterprise environments is a plus.
• Working knowledge of Linux is a plus.
• Experience with cloud-based deployments is a plus.
• Experience troubleshooting infrastructure is a plus.
• Familiarity with compliance standards is a plus.
• Automation experience is a plus.
• Experience with cloud monitoring solutions is a plus.
• Relevant Microsoft certifications are a bonus.
• Knowledge of Cloud Services is a great bonus.
• Schedule rotation and shift coverage are required.

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