Full-Time Associate Director Consumer Panel Customer Success

About this Job

Consumer Panel Consultants play a critical role at NielsenIQ by helping clients maximize the value of our consumer panel data. In this role, you’ll serve as a subject matter expert, guiding clients through informed business decisions by delivering consulting, analysis, and actionable insights. You’ll support both subscription-based clients and provide expertise on ad-hoc deliverables.

Responsibilities

• Serve as an expert in proprietary NIQ tools and metrics to address clients’ consumer panel business questions.
• Consult with clients on deliverables by answering questions, guiding them through the data, and ensuring satisfaction with the insights provided.
• Collaborate closely with Customer Success Consultants to enhance the client experience related to consumer panel data.
• Independently respond to field business questions and develop analytical frameworks leveraging clients’ licensed consumer data assets.
• Simplify and visualize data, translating complex metrics into compelling narratives with insightful callouts and actionable recommendations.
• Build strong relationships with internal stakeholders across Specialty Sales and Customer Success in a fast-paced, collaborative environment.
• Prepare and present insights and recommendations aligned with Academy Silver graduate standards, consistently applying SCQA and AP frameworks.
• Drive customer satisfaction through the delivery of relevant, impactful analysis and insights.
• Proactively identify revenue opportunities and partner with Account Directors to convert leads into business growth.
• Execute effectively within the established service model, ensuring consistency and excellence in delivery.

Requirements:

• 5+ years working with Consumer Panel data (NIQ, Numerator, Circana, etc.)
• 8+ years managing clients, preferably in the Consumer-Packaged Goods (CPG) industry 
• Ability to multi-task and successfully manage projects independently 
• Desire to solve problems and remove roadblocks
• Demonstrated project management skills and ability to manage multiple priorities 
• Ability to learn and work across a wide variety of data platforms 
• Proficiency in Microsoft Office (Excel, Power-point) 
• Experience with pivot tables, Tableau and Power BI a plus 

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