Full-Time Associate Director of Quant Research

Associate Director of Quantitative Research manages and oversees a Client service Team.

Leader for team: directly coaches and mentors staff, builds relationships with M3 clients, ensures projects complete on time and within budget.

Process & System Updates: assists with updating processes and internal systems for efficient and collaborative team work.

1. Manage, mentor, appraise and develop team members: monitoring team KPI’s and workload distribution.
2. Provide guidance and mentoring: to members of the operations team.
3. Manage project escalations: ensures project completion on time and within budget; partners with internal stakeholders to address issues and improve performance.
4. Adapt, develop and initiate processes, procedures, and system enhancements: works closely with senior management.
5. Investigate and manage project escalations: ensures projects complete on time and meet client satisfaction.
6. Monitor productivity and data collection quality: for team projects.
7. Oversee the billing process: ensuring projects meet expected profitability.
8. Support best practices and policies: for client service.
9. Execute client service improvement plans: ensures collaboration with sales and team members, providing consistent and solution-oriented approach.
10. Oversee training: for new and current employees.
11. Approve annual leave, expense reports, and quarterly reviews: for direct reports.

Education & Training: Bachelor's degree or equivalent work experience preferred.

Minimum Experience:

• 5+ years of experience in Quantitative Market Research
• 3+ years of project management experience
• Experience in healthcare focused Market Research (preferred)
• Minimum 1 year of experience managing employees (preferred)
• Experience with complex market research projects (preferred): programming, intricate sampling, international translations, patients, or patient referrals.

Knowledge, Skill, Ability:

• Self-motivated individual with exceptional time management, organizational skills and attention to detail.
• Ability to work well under pressure and meet deadlines.
• Exceptional written and verbal communication skills.
• Strong Microsoft Office skills (Excel, Outlook, Word).
• Well-developed analytical and problem-solving skills.
• Ability to work autonomously and in a team environment.

Benefits:

• 25 days annual leave
• Annual bonus scheme
• Pension (4%/4% employee/employer contributions)
• Company medical cash plan (subsidized gym membership & staff discount scheme)
• Cycle scheme

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