Full-Time Associate Knowledge Management Specialist

Knowledge Management Specialist

Our Knowledge Management Specialists create, maintain, and optimize our company's knowledge base systems.

This role ensures information is accurate, accessible, and well-organized by developing and updating documentation, managing content within the platform, and implementing best practices for knowledge transfer.

1. Develop engaging, clear, and user-friendly content, incorporating SEO techniques.
2. Update and refine existing website content for accuracy and relevance.
3. Manage the migration of updated technical literature.
4. Edit and proofread content to maintain high-quality standards.
5. Collaborate with cross-functional teams and subject matter experts.
6. Stay current with industry trends by pursuing ongoing professional development.

Required Qualifications

• Strong written and verbal communication skills.
• Skilled in organizing, managing, and retrieving information efficiently.
• Ability to research, develop, and deliver training materials.
• Quickly comprehends complex technical concepts and translates them into accessible content.
• Proficient in creating user-focused instructional materials.
• Strong attention to design, composition, and brand standards.
• Ability to manage multiple projects while maintaining accuracy and meeting deadlines.
• Proficiency in CRM systems, Microsoft Office Suite, and presentation software.
• Works independently and collaboratively.
• Self-motivated with a proactive approach to problem-solving and continuous learning.
• Bachelor's degree with minimum of 3 years relevant experience or Associate's degree with 5+ years in technical support call center/field service or 7+ years of related technical support call center experience.
• Experience with troubleshooting routers and Wi-Fi.

Salary and Benefits

Salary range: $40,000 - $66,000 USD.

Benefits include comprehensive health plans, 401(k) with company match, product discounts, flexible time off, and more.

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