Full-Time Associate Support Engineer
GitLab is hiring a remote Full-Time Associate Support Engineer. The career level for this job opening is Entry Level and is accepting Americas based applicants remotely. Read complete job description before applying.
GitLab
Job Title
Associate Support Engineer
Posted
Career Level
Full-Time
Career Level
Entry Level
Locations Accepted
Americas
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Job Details
GitLab is seeking an Associate Support Engineer to join our Engineering department, bridging the gap between Support and Engineering. You'll engage with customers facing complex GitLab environments, addressing performance issues, reproducing bug reports, and contributing code fixes.
What you’ll do:
- Support Self-managed and GitLab.com (SaaS) customers via tickets, merge requests, email, and video conferencing.
- Collaborate with Product, Development, Infrastructure, Customer Success, and Sales Teams to enhance features, fix bugs, and shape product strategy.
- Create and update documentation.
- Participate in on-call rotations for emergency support.
What you’ll bring:
- Experience managing customer-facing cases.
- Basic Linux systems knowledge.
- Basic scripting knowledge (preferably Ruby or Bash).
- Basic understanding of Git.
- Ability to communicate technical topics.
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Associate Support Engineer at GitLab is
10th of December 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Americas
] applicants. .
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